Stoke Resorts Cancellation Policy

At Stoke Resorts, we understand that sometimes plans change. To ensure a smooth experience for all our guests, we have established the following cancellation policy:

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1. Timeframe for Cancellation:

• More than 30 days before arrival: Full refund, minus a 10% service charge.

• 15-30 days before arrival: 50% refund of the total booking amount.

• Less than 15 days before arrival: No refund.

 

2. COVID-19 Related Cancellations:

• In the event of a government-mandated lockdown or travel restriction due to COVID-19, guests will be eligible for a full refund or the option to reschedule their stay without any additional charges.

 

3. No-Show Policy:

• Guests who do not arrive on their scheduled check-in date without prior notice will be considered no-shows and charged the full booking amount.

 

4. Modifications:

• Booking modifications are subject to availability and may incur additional charges.

• To modify your reservation, please contact our booking team at least 48 hours before your scheduled arrival.

 

5. Group Bookings:

• Different terms may apply for group bookings, and these will be communicated at the time of booking.

 

6. Insurance:

• We strongly recommend purchasing travel insurance to cover unexpected circumstances that may lead to cancellation.

 

7. Contact Us:

• For any cancellation or modification inquiries, please contact our reservations team at info@stokeresorts.com.

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*This policy is subject to change, and guests are encouraged to review the terms at the time of booking.